All CollectionsManage Your CleaningManage Your CleaningRescheduling, pausing, cancelling, and updating your bookings.By Stephane Journot1 author·11 articlesAccess instructions for a cleaningLearn how to provide door codes, keys, intercom details and other access instructions for your Batmaid Cleaning Agent.How cleaning assignments workUnderstand how Batmaid Cleaning Agents are assigned to bookings and when you can expect the same agent for recurring cleanings.Address, Location and Cleaning SuppliesLearn what to do if your address is incorrect, your agent cannot find the property or cleaning supplies are missing.Changing, Pausing, Skipping or Cancelling a CleaningLearn how to change, skip, pause or cancel a cleaning, including the applicable notice periods and fees.Changing cleaning frequencyLearn how to increase or reduce your recurring cleaning frequency and how the change may affect your assigned agent.Changing or rescheduling an upcoming cleaningLearn how to change the date, time, duration or extras of an upcoming cleaning and understand the 48-hour cutoff.Booking an additional cleaning as an existing clientLearn how to book an extra one-time cleaning without changing or cancelling your existing recurring plan.How We Track Your Cleaning DurationLearn how cleaning time is tracked through clock-in and clock-out and what to do if the charged duration looks incorrect.Reporting a Cleaning Quality IssueLearn how to report a cleaning quality issue, what details and photos to provide and how Batmaid handles complaints.Changing cleaning addressLearn how to change your cleaning address and how moving may affect your assigned Batmaid Cleaning Agent.Reporting damage or a serious incidentLearn how to report damage or a serious incident, what information to provide, and how Batmaid reviews and handles your case.
