I cannot attend this cleaning, what should I do?
Contact the Batmaid Operations Team or use the Batmaid Heroes app as soon as possible to flag that you cannot attend the assigned cleaning, so a replacement agent can be arranged and the client informed in time.
I have another appointment.
If you have a conflicting appointment, notify Batmaid's operations team as early as possible so the assignment can be reassigned. The earlier you flag it, the more likely a replacement can be found without disrupting the client's booking.
I am unavailable for this client.
If you are unavailable for a specific client, let Batmaid's operations team know the reason as soon as possible so they can reassign the job and, if needed, review whether a permanent replacement agent should be set up for that client.