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Changing cleaning address

Learn how to change your cleaning address and how moving may affect your assigned Batmaid Cleaning Agent.

Written by Stephane Journot

Moving doesn't have to mean losing your cleaning plan, it just needs updating. Here's how to move your booking to a new address, and what to expect for your regular Batmaid Cleaning Agent.

How can you update your address?

If you're moving, contact customer support to update the address on your existing plan. Make sure to respect the standard cancellation/modification notice period. Changes made with less notice may still be subject to the usual cancellation fees.

Will the same Batmaid Cleaning Agent continue at your new address?

Batmaid will try to keep your regular Batmaid Cleaning Agent when possible for weekly or bi-weekly plans, but this can't be guaranteed after an address change, since it depends on the Batmaid Cleaning Agent's coverage area and availability for the new location.

Frequently asked questions

  • Can I change the cleaning location?

Absolutely, yes. You can contact Customer Support to change the address of your booking. Depending on the new location, this may affect the availability of your current Batmaid Cleaning Agent. Customer Support will help assess the available options and find the solution that best suits your needs. Make sure to respect the standard cancellation/modification notice period.

  • What happens if I move?

If you move, contact Customer Support to update the cleaning address on your existing plan. Depending on the new location, your current Batmaid Cleaning Agent may not be available, and Customer Support will help you find the best option for your new address. Make sure to request the change within the standard notice period to avoid any applicable cancellation or modification fees.

  • Can the same cleaner continue at a new address?

Batmaid will try to keep your regular Batmaid Cleaning Agent when possible, particularly for weekly or bi-weekly plans. However, this cannot be guaranteed after an address change, as it depends on the Batmaid Cleaning Agent's coverage area and availability at the new location. Customer Support will help assess the available options and find the solution that best suits your needs.

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