How do I refuse a proposed cleaning?
If you are assigned a new cleaning, it means the assignment matches the agenda and availability you have shared with us. Being rigorous on following your availability and accepting assignments within it is part of your contractual relationship.
You are therefore expected to confirm the cleaning. However, we understand that exceptional situations can happen. If you are unable to confirm a new cleaning assignment, please contact Customer Support as soon as possible or email [email protected].
This allows us to release the slot quickly and reassign the cleaning to another Batmaid cleaning agent.
What happens after I refuse?
As an employee, keeping your availability and agenda up to date is essential for us to organise cleaning assignments effectively. If you are unable to perform an assigned cleaning, our team will review the reason directly with you.Refusing a cleaning does not affect your other confirmed assignments.