Needs change, maybe every-two-weeks isn't quite enough anymore. Adjusting how often your Batmaid Cleaning Agent visits is a quick, mostly self-service change directly in the app.
How to change your frequency?
You can change your recurring cleaning frequency directly from your account. Go to “My cleanings” > “Upcoming”, select the relevant cleaning, and click “Manage cleaning. Choose the details you want to modify and, when prompted, select “For all upcoming cleanings” to apply the change to the selected cleaning and all following cleanings in your recurring plan.
For example, if you currently have a cleaning every two weeks and want to switch to weekly cleanings, select “For all upcoming cleanings” so that the new frequency applies to your recurring plan rather than to a single cleaning only.
If you don't find a suitable option, you can contact Customer Support for assistance. A change in frequency may, for example, affect the availability of your currently assigned Batmaid Cleaning Agent. Customer Support can assess your updated needs and help adjust your subscription accordingly.
When does the change apply?
When you start editing a cleaning, the change takes effect starting from the date of the selected cleaning onward.
One thing worth noting: an every 4 weeks frequency cannot guarantee the same Batmaid Cleaning Agent, unlike weekly or bi-weekly plans.
Frequently asked questions
Can I change from weekly to every two weeks?
Yes, you can change your cleaning frequency directly in the app. Go to “My cleanings” > “Upcoming”, select the relevant cleaning, and click “Manage cleaning”. Choose the details you want to modify and make sure to select “For all upcoming cleanings” to apply the change to your recurring plan.
Can I reduce or increase my cleaning frequency?
Yes, you can change your cleaning frequency directly in the app. Go to “My cleanings” > “Upcoming”, select the relevant cleaning, and click “Manage cleaning”. Choose the details you want to modify and, when prompted, select “For all upcoming cleanings” to apply the change to your recurring plan.
Please note that changing to a lower cleaning frequency may result in a higher hourly rate, as more frequent cleanings are offered at a lower rate.
If you don't find a suitable option, you can also contact Customer Support. They can discuss your updated needs and help adjust your subscription accordingly, including taking into account any potential change to your assigned Batmaid Cleaning Agent.
When does the change apply?
When you start editing a cleaning, the change will take effect starting the date of the selected cleaning onward. Note that an every 4 weeks frequency cannot guarantee the same Batmaid Cleaning Agent, unlike weekly or bi-weekly plans.