What to do in case of accident
I had an accident, what should I do?
Report the accident to Batmaid Operations Team as soon as possible, ideally by phone. If not possible by phone, contact us by email to [email protected]. You will then be informed of next steps - follow Batmaid operations and/or HR-Admin team's instructions regarding accident insurance reporting and documentation.
Should I send a certificate?
Yes. In the event of an accident or a sickness, we require your original physical medical certificate to process your leave.
Please note that providing this original document is mandatory: absolutely no compensation can be issued from a scan or photo alone.
You can mail it or hand-deliver it to our offices at:
Batmaid SA
Avenue de Lavaux 77
1009 Pully
or
Batmaid AG
Zürichstrasse 137a
8600 Dübendorf
Who should I inform?
Inform our support team as soon as possible. Once we receive your original certificate, we'll verify it, log the accident or sickness dates, and send you a confirmation. In the case of an accident we will also send you an accident form for you to complete with the details of what happened. This form must be returned as soon as possible and is mandatory as it is part of the compensation process.
Submitting a medical certificate or absence evidence
How do I submit a medical certificate?
Send us your original physical medical certificate by post, or bring it to our office in person. We need the original document to validate and process your absence.
You can mail it or hand-deliver it to our offices at:
Batmaid SA
Avenue de Lavaux 77
1009 Pully
or
Batmaid AG
Zürichstrasse 137a
8600 Dübendorf
When do I need evidence?
It is mandatory to provide a medical certificate from the first day of absence in its original form.
What happens after I submit it?
We verify the certificate, log your absence dates, and send you a written confirmation. If the absence is expected to last more than 30 days, we also declare it to our insurance provider. Once everything is validated, your compensation is integrated into the following payroll cycle. It is possible that the HR-Administration team contact you to send the original document in case it was not provided.