Changing or rescheduling an upcoming cleaning

Life doesn't always stick to a calendar. Maybe you need your cleaning pushed a day later, want an extra hour for a deep clean before guests arrive, or realise the time slot you picked no longer works. Batmaid makes it possible to adjust an upcoming cleaning yourself, as long as you're outside the 48-hour window before it's due. Here's how it works.

Log in to your account, go to “My cleanings” > “Upcoming”, click “Manage cleaning”. From there you can change the date, time, duration, or extras (such as windows, oven or fridge cleaning), as long as the cleaning is still more than 48 hours away. Keep in mind that changing a cleaning may result in a change of assigned Batmaid Cleaning Agent.

You can edit a booking - date, time, duration or extras - any time up until 48 hours before the scheduled cleaning, directly via My cleanings in your account. Once a cleaning is scheduled less than 48 hours away, booking changes can no longer be made online.

Inside that 48-hour window, you'll need to contact customer support directly, and standard cancellation fees may still apply to the original booking.

If you try to change a cleaning inside the 48-hour window, the change can't be processed online. At that point the cleaning is less than 48 hours away, so the cancellation policy applies as if you were cancelling. And because that's well inside the 7-day mark, the full cleaning cost is charged. If you still need to make a change, contact customer support directly; they'll help where they can, but the full charge may still apply.

By contrast, changes to the date, time, or duration made outside the 48-hour window are free of charge, as long as they're requested at least 48 hours in advance and subject to Batmaid Cleaning Agent availability.

"No Batmaid Cleaning Agent available" means that for the exact time, date, and duration you requested, there's currently no matching Batmaid Cleaning Agent on the platform.

If this happens, you can explore alternative options directly in the Manage cleaning section, adjusting the time, date, or duration to find an available match. If you're still unable to find a solution that works for you, Batmaid's customer support team can help search for an alternative.

Yes, log in to your account, Log in to your account, go to “My cleanings” > “Upcoming”, click “Manage cleaning” to change the date or time, as long as the cleaning is more than 48 hours away. Note that a change of day may result in a change of assigned Batmaid Cleaning Agent.

Yes, extras (such as windows (interiors), oven or fridge cleaning) can be added or removed when editing your booking via My cleanings > Upcoming > Manage cleaning, more than 48 hours before the cleaning.

"No Batmaid Cleaning Agent available" means that for the exact time, date, and duration you requested, there's currently no matching Batmaid Cleaning Agent on our platform. If this happens, you can explore alternative options directly in the Manage cleaning section, where you can adjust the time, date, or duration to find an available match. If you're still unable to find a solution that works for you, our customer support team is happy to help search for an alternative.

Booking changes cannot be made once a cleaning is scheduled less than 48 hours away. Within that window you'll need to contact customer support directly, and standard cancellation fees may still apply.

You can edit your booking (date, time, duration, extras) any time up until 48 hours before the scheduled cleaning via My cleanings in your account.

If you request a change too late - inside the 48-hour window before the cleaning - it can't be processed online, and the full cleaning cost is charged, since the cleaning is less than 7 days away. Changes to the date, time, or duration are free of charge when requested at least 48 hours in advance.