Address, Location and Cleaning Supplies

Most cleanings go off without a hitch, but every so often something small gets in the way: an address typo, a Batmaid Cleaning Agent who can't quite find the door, or a cupboard that's run out of detergent. None of these are a big deal as long as they're caught early, here's how to sort each one out.

If the address on your booking is wrong, contact customer support as soon as possible so it can be corrected before the scheduled cleaning, respecting the standard notice period where possible. If you need to update the address on a recurring booking going forward, see our article on changing your cleaning address.

If your Batmaid Cleaning Agent can't find the location, they'll normally try to reach you directly or contact customer support for help. To avoid this altogether, make sure your address and any access notes on the booking, such as entry codes, key information or building details, are accurate and up to date. See our article on access instructions for a cleaning for what to include.

Batmaid Cleaning Agents don't bring their own cleaning products or materials, so clients are expected to provide all necessary materials themselves. If something's missing when your Batmaid Cleaning Agent arrives, they may not be able to complete certain tasks. It's worth double-checking your supplies before each visit.

If the address on your booking is wrong, contact customer support as soon as possible to correct it before the scheduled cleaning, respecting the standard notice period where possible.

If the Batmaid Cleaning Agent can't find the location, they'll normally try to reach you or contact customer support directly. Make sure your address and any access notes on the booking are accurate to avoid this.

Clients are asked to provide all necessary cleaning products and materials themselves. If products are missing, the agent may not be able to complete certain tasks, so it's worth double-checking your supplies before each visit.