Ever wonder how Batmaid decides who shows up at your door? It's not random. There's a matching system behind it designed to keep the same friendly face coming back whenever possible.
How cleanings are assigned
Batmaid's internal matching system automatically finds the best suitable Batmaid Cleaning Agent for your cleaning, based on Batmaid Cleaning Agents' availability and location.
For weekly or bi-weekly cleanings, Batmaid assigns the same Batmaid Cleaning Agent wherever possible. For every 4 weeks cleanings and one-time bookings, Batmaid Cleaning Agents are matched based on availability in your area, making it more challenging to guarantee the same Batmaid Cleaning Agent for every visit.
Why does a cleaning show up in your app?
A cleaning typically appears in your app once it has been booked or confirmed by the system, whether you created it directly or it was set up as part of a recurring plan. If you don't recognise a booking that appears, contact customer support.
What if an assignment looks wrong?
If an assignment looks wrong, the wrong Batmaid Cleaning Agent, time, or address, contact customer support so they can review and correct it in the system before the scheduled date.
Frequently asked questions
How are cleanings assigned?
For weekly or bi-weekly cleanings, Batmaid assigns the same Batmaid Cleaning Agent wherever possible. For every 4 weeks cleanings and one-time bookings, Batmaid Cleaning Agents are matched based on availability in your area, making it more challenging to guarantee the same Batmaid Cleaning Agent for every visit.
Why did a cleaning appear in my app?
A cleaning typically appears in your app once it has been booked or confirmed by the system, whether created by you directly or set up as part of a recurring plan. If you don't recognise a booking, contact customer support.
What if the assignment is wrong?
If an assignment looks wrong (wrong Batmaid Cleaning Agent, time, or address), contact customer support so they can review and correct it in the system before the scheduled date.