You don't need to be home for your Batmaid Cleaning Agent to get in and get started, you just need to let them know how. A door code, a key with a neighbour, or simply being there to open the door all work; the important part is setting it up in advance so nothing holds up the cleaning.
How do you share access details?
You can leave a door code, key instructions, or intercom detail as a note on your booking, or communicate it to Batmaid with reasonable advance notice. It's entirely up to you how the Batmaid Cleaning Agent gets access: mailbox, doormat, neighbour, in person, or another arrangement that works for your home.
What if your Batmaid Cleaning Agent needs access information?
If the Batmaid Cleaning Agent needs access information, they'll normally check the instructions left on the booking, or contact you or customer support directly if something is missing.
One thing worth remembering: if you've left a key with your regular Batmaid Cleaning Agent, make sure to retrieve it before they go on holiday, since a replacement Batmaid Cleaning Agent covering for them won't have access to it.
Frequently asked questions
How do you provide a door code, key instruction or intercom detail?
It's up to you how the Batmaid Cleaning Agent gets access (mailbox, doormat, neighbour, in person, etc.). You can leave a door code, key instructions, or intercom detail as a note on your booking, and the cleaning agent is trained on reviewing these instructions and our team also reviews and confirms the instructions are clear and known by your Batmaid Cleaning Agent.
What if the Batmaid Cleaning Agent needs access information?
If the Batmaid Cleaning Agent needs access information, they will check the instructions left on the booking, or contact you or customer support directly if something is missing. Make sure to remember to retrieve your keys when your Batmaid Cleaning Agent is on holiday.