Wondering exactly how long your agent was at your home, and how that time gets billed? You don't have to take anyone's word for it. Every cleaning is tracked with our clock-in and clock-out feature, so the time you're planning for reflects the time actually worked, no guesswork involved.
Transparent, accurate time tracking
Your agent clocks in the moment they arrive and clocks out when they leave, so our team is always informed of exactly when your cleaning started and finished. This isn't just for your peace of mind: it also strengthens accountability on our side. Any anomaly in start or finish times is automatically flagged and reviewed by our operations team, so most inconsistencies are caught and addressed before they'd ever need to reach you.
If something still looks off
In the rare case the time you were charged for doesn't match what you experienced at home, for example if your agent left noticeably early or stayed longer than booked, our customer support team can review it and adjust the charge if needed. Up to 30 minutes can be removed from the charge if less time was used, while additional time can always be added if more was needed and formally agreed on.
To help us review it quickly, have the following ready when you reach out: your booking date, the booked versus actual duration as you understood it, and any relevant details, such as your agent's departure time.
Frequently asked questions
How does Batmaid track cleaning duration?
Every cleaning is tracked through our clock-in and clock-out feature: your agent clocks in on arrival and clocks out on departure, so you're billed for the time actually worked. Any anomaly in start or finish times is automatically flagged and reviewed by our operations team.
What should I do if I disagree with the charged duration?
Contact customer support explaining why you disagree with the charged duration. Please note that up to 30 minutes can be removed from the charge if less time was used, while additional time can always be added if needed and formally agreed on. For any clarification please contact Customer Support, who can advise on the available options.
What information should I provide?
Provide the booking date, the booked versus actual duration as you understood it, and any relevant details, such as your agent's departure time, so customer support can review the charge.